Welcome New Clients to Our Langley Veterinary Hospital
At Brookswood Veterinary Hospital, you can expect state-of-the-art medical care for your dog or cat, delivered by a team that truly values the human-animal bond. From the moment you arrive, you will be greeted by a courteous client service team, clean and comfortable exam rooms, friendly veterinarians, and caring veterinary technologists. We appreciate the role we get to play in your pet’s health and look forward to getting to know you both.
Request an AppointmentWhat to Expect at Your Pet’s First Visit
Your first appointment is the foundation of a long-term relationship with our veterinary team. During the visit, one of our veterinarians will perform a thorough nose-to-tail physical examination, review your pet’s history, and talk with you about diet, behaviour, lifestyle, and any concerns you have noticed at home. Based on this information, we will outline a personalized preventive care plan for your pet’s current life stage.
Many new clients join us through our puppy and kitten programs, while others are transferring the care of an adult or senior pet. Whatever your pet’s age, our wellness programs and senior programs are designed to support lifelong health through vaccinations, parasite prevention, dental care, and preventive screening.
How to Prepare for Your Appointment
A little preparation helps us make the most of your first visit:
- Bring any previous medical records, vaccination history, or recent lab results, or ask your previous clinic to send them to us before your appointment.
- Make a list of current medications, supplements, and the food your pet eats.
- Write down any questions or changes you have noticed, such as appetite, energy, weight, or behaviour changes.
- Bring dogs on a secure leash and cats in a carrier to keep them safe and comfortable.
- If your pet is not already identified, ask us about microchipping during your visit.
A Stress-Free Experience for You and Your Pet
Our team follows Fear Free™ principles to reduce anxiety and stress during veterinary visits. We use gentle handling, take our time, and adjust our approach to your pet’s comfort level. If your pet becomes nervous at the vet, let us know when you book, and we will work with you to make the experience as calm as possible. You can also take a tour of our hospital or learn more about our practice before you visit.
Comprehensive Care Under One Roof
As a full-service animal hospital in Langley, BC VA K, we can support your pet whenever needs arise. Our services include in-house laboratory diagnostics, digital X-ray and ultrasound imaging, veterinary surgery, laser therapy, chiropractic care, and personalized nutrition and weight loss programs. You can view all of our veterinary services online.
If you have any questions or would like to schedule your pet’s first appointment, please contact us today at (604) 534-4174. We look forward to welcoming you and your pet to the Brookswood Veterinary Hospital family.
New Client Frequently Asked Questions
Are you accepting new clients?
Yes. Brookswood Veterinary Hospital welcomes new dog and cat clients from Langley, Brookswood, and surrounding communities. Call (604) 534-4174 or request an appointment online to get started.
What should I bring to my pet’s first appointment?
Please bring any previous medical and vaccination records, a list of current medications and supplements, the name of your pet’s food, and any questions you have. Dogs should be on a leash and cats in a secure carrier.
Can my previous veterinarian send my pet’s records to you?
Yes. You can ask your previous clinic to forward your pet’s medical records to our hospital before your visit. Having this history helps our veterinarians provide the most complete care.
What happens during a new patient exam?
Your veterinarian will perform a comprehensive physical exam, review your pet’s history, discuss nutrition, behaviour, and lifestyle, and recommend a personalized preventive care plan including vaccinations and parasite prevention.
My pet gets nervous at the vet. Can you help?
Yes. Our team follows Fear Free™ principles, and several staff members are Fear Free Certified™. Let us know about your pet’s anxiety when booking so we can plan a calmer, more comfortable visit.
What are your hours?
We are open Monday through Saturday from 8:00 am to 6:00 pm and closed on Sundays and holidays.
Do you see puppies and kittens?
Yes. Our Puppy and Kitten Programs guide new pet owners through vaccinations, parasite prevention, nutrition, socialization, and spay or neuter planning during the important first year.
